Problems uploading images

Modified on Thu, 30 Jul at 5:03 PM

Possible causes and solutions

  • Image file is too large (maximum 13 MB per file):
    The upload may be cancelled automatically.
    Solution: Reduce the file size and, if necessary, use an image compression tool.

  • File path is too long:
    In rare cases, newhome may not be able to process very long file paths.
    Solution: Copy the image to a shorter file path before uploading.

    Example:
    Instead of:
    C:\data\realestate\appenzell\mainstreet\floor1\images\bathroom.jpg

    Use:
    C:\images\bathroom.jpg
    or
    C:\bathroom.jpg

  • File path entered manually:
    Solution: Always select images using the "Browse" button rather than typing the file path manually.

  • Unsupported file format:
    Solution: Only upload images in the following formats: .jpg, .jpeg, .gif, or .png.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article